Help and support

Choose the right place for your question. You do not need to sign in to email us.

Bookings, accounts and app help

For booking, payment, account-access or technical questions. Include a brief description and any relevant booking or support reference, if you have one.

Email support

In the app: Profile → Help and support → Contact support lets you send a private request and read replies.

Privacy and account deletion

For privacy questions, data-protection complaints or requests about your personal information.

Email privacy team

Need to remove your account? See how to request account deletion, with or without the app.

Report a safety concern

In the app, open the relevant profile, booking, message, review or gallery item and choose Report a concern. This gives the review team the context needed to assess it.

Cannot access the app? Email support@locaylo.com. Locaylo is not an emergency service. If someone is in immediate danger, contact emergency services.

Protect yourself from scams: Locaylo will never call, text or WhatsApp you. We contact you through the app or by email. If someone claims to be Locaylo and unexpectedly asks you to open a link, share a code or pay outside the app, do not respond. Open the app yourself and contact support here to report it.

Please do not email passwords, payment-card details or identity documents. We may need to verify account ownership before discussing private information or acting on a request.

Common booking questions

Can I ask a professional something before booking?

In the app, open the professional's profile and choose Ask a question. A reply helps you decide whether to request a booking; it does not reserve a time or agree a price.

What if the professional does not reply?

Check the request status in Bookings. An unanswered pending request closes after its response window; you can also withdraw a pending request in the app and choose another professional. A question sent before booking is separate from a booking request.

Where do I find the agreed price and job details?

Open the booking in the app to see its status, quote, payment steps and saveable booking record. Keep job photos and files in the booking conversation so both parties can find them later. A change to accepted work needs a new agreement; do not pay a new amount based only on a chat message.

What if an appointment is cancelled or something goes wrong?

Use the booking's in-app cancellation or reporting controls. The booking record keeps the status and relevant messages. If you have already paid, check the payment and refund status separately; a refund request is not the same as a completed refund. For an urgent safety concern, use Report a concern in the app.